You make the merch. We keep the boxes out of your bedroom.

Send it. Sell it. We ship it.

Your brand stays yours.

Start small. Pay small.

No upgrade tiers. A rider doing four orders pays like a rider doing four orders, and the rate per order is the same however many you ship. Cypress Grind bills its services on a monthly statement and never takes a cut of your sales.

Don't need the shipping? The storefront is also available on its own, free, with no stock stored here and nothing shipped. It's a different offer with its own application: see the free storefront.

Storage that actually fits it.

• Loose deck orders: +$1/order handling.
• Complete board orders: +$2/order handling.
• Packaging beyond our premium packing, for unusual items, at actual cost.
• Other oversize or unusual storage and shipments: quoted.

What you can count on.

How fast do orders ship?

On the next business day after they reach us, in Central time. We ship Monday through Friday, so an order that arrives Friday, Saturday or Sunday ships Monday, and one that arrives at 12:01am Monday ships Tuesday. A weekday the post office is closed counts like a weekend. The clock starts once we have the stock and a complete address.

Which carrier do you use?

The most cost-effective service that fits the package, usually USPS Ground Advantage, and you pay the actual label cost. Want a faster service? Tell us in a request.

Do I get tracking?

Every shipped order shows its carrier and tracking number in your portal, so you can pass it to your customer.

How are orders packed?

With our premium packing, included on every order at no extra charge. We may also add a small Cypress Grind sticker or card to help spread the word about the program. It's free to you and never covers or replaces your branding.

How soon is new stock available?

Within 2 business days of arriving, we count it, put it away and it shows in your portal, including anything that arrived damaged.

Are my counts accurate?

Counts change only when stock is received, shipped, returned, sent back or recounted, and every change is recorded. If something looks off, ask for a recount in your portal.

What if you lose or damage my stock?

If stock is lost or damaged while we're storing it, we credit you what the item cost you, up to $20.00 per item. Sending something worth more? Get our written approval for a higher amount before you send it.

What if you ship the wrong item or size?

That's on us. We ship the right item and pay the postage for both packages, including getting the wrong one back, and there are no Cypress Grind fees on that order. It comes off your next invoice as a credit.

What if the carrier loses or damages a package?

We file the claim with the carrier. Whatever the carrier pays comes to you as a credit on your next invoice.

What happens with customer returns?

Returns come to us. We inspect them and report their condition in your portal. Each return costs $3.50 plus postage. Any refund happens in your own store.

What if a package can't be delivered?

You'll see it on the order in your portal. We reship once you confirm the address, and the new postage is at cost.

Who talks to my customers?

You do. Cypress Grind never contacts your customers.

How fast do you answer me?

We reply to portal requests and emails within 1 business day.

When are you open?

Monday to Friday, Central time, whenever the post office is open. We're closed on the federal holidays it closes for: New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, and Christmas.

What can't I send you?

Hazardous materials, weapons, counterfeit or unlicensed goods, anything perishable, or anything illegal to ship. We can refuse those or send them back at your cost.

Is the site always up?

We work to keep your storefront and portal running, but we can't promise they'll never go down.

Questions riders ask.

Who gets paid for the sale?

You do. Customers pay through your own checkout, and Cypress Grind never handles your sales money. You get a separate monthly statement for our services.

Who owns my inventory?

You do, the whole time it's stored with us.

Do I need my own website or domain?

No. Your rider page lives on riders.cypressgrind.com.

Who handles refunds?

You refund customers in your own store. We receive returned items and tell you what condition they arrived in.

Can you ship decks and complete boards?

Yes. They get their own rack storage and a small per-order handling charge, listed under Storage above. Packaging beyond our premium packing is billed at actual cost.

Can prices change?

Yes, with notice. We'll email you at least 30 days before a change to your prices starts. If you don't want to continue at the new prices, leave before they start: you won't pay them, and we’ll send your stock back free.

Can I cancel?

Yes, any time from your rider portal. Membership is month to month, so service ends on the last day of that month, and orders placed by then still ship. We send your stock back free if you pick it up, or ship it at the actual postage cost. Stock still here 60 days after service ends, after we've emailed you about it, is shipped to your return address at your cost. If there's no address or it can't be delivered, we may donate, recycle or destroy it. We never sell it. You can download your products and store content any time.

Who can apply?

Riders 18 or older. You don't have to be sponsored, and every rider is approved first.

Tell us about your brand.

The application takes a few minutes. Cypress Grind reviews every rider before they join and replies by email.